now bet Privacy Policy

1. Introduction

now bet ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the now bet online gaming platform (the "Platform"). This Privacy Policy describes how now bet collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Privacy Policy applies to all registered players, visitors, and any other individuals who interact with the now bet Platform, including through the now bet website and any associated mobile applications. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

now bet operates within the PAGCOR regulatory framework and complies with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. now bet is registered as a personal information controller with the National Privacy Commission (NPC) of the Philippines.

2. Personal Data We Collect

now bet collects the following categories of personal data in connection with your use of the Platform:

Identity and Contact Data:

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Philippine mobile number and/or email address.
• Residential address, city (e.g., Manila, Cebu, Davao, Quezon City, Makati), and province.
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys national ID, driver's licence) submitted for KYC verification.

Financial Data:

• GCash mobile number or PayMaya account details used for deposits and withdrawals.
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where bank transfer is used.
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

Gaming Activity Data:

• Game session logs, including games played, wagers placed, outcomes, and session duration.
• Bonus and promotion usage history.
• Responsible gaming settings, including deposit limits, loss limits, and self-exclusion records.

Technical and Usage Data:

• IP address and approximate geolocation at the time of login and gameplay.
• Device type, operating system, browser type and version.
• Pages visited, features used, and time spent on the Platform.
• Login timestamps and session identifiers.

Communications Data:

• Records of communications between you and now bet customer support, including live chat transcripts and email correspondence.
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Collect Your Data

now bet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 9 for more information on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; geolocation data from IP intelligence services. now bet only receives data from third parties where you have consented to that sharing or where now bet has a legitimate regulatory basis to obtain it.

4. How We Use Your Personal Data

now bet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your now bet player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide access to now bet games and features, process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and deliver customer support.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes conducting KYC verification, filing regulatory reports, and responding to lawful requests from government authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
• Responsible Gaming: To administer responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion, and to identify players who may be at risk of problem gambling.
• Marketing and Promotions: To send you information about now bet promotions, bonuses, and new games where you have opted in to receive such communications. You may opt out at any time by contacting support or updating your account preferences.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the now bet Platform experience for all players.

5. Legal Basis for Processing

now bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and now bet, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

now bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. now bet may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• KYC and Identity Verification Providers: Third-party identity verification services engaged by now bet to conduct KYC checks in compliance with PAGCOR and AMLA requirements.
• Game Software Providers: Licensed game developers and RNG certification bodies who may receive anonymised or pseudonymised gameplay data for audit and certification purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged by now bet under strict data processing agreements.
• Professional Advisers: Legal, accounting, and compliance advisers engaged by now bet, subject to professional confidentiality obligations.

7. Data Retention

now bet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC Data: Retained for a minimum of 5 years from the date of account closure, in compliance with PAGCOR licensing requirements and AMLA obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine financial regulations.
• Gaming Activity Logs: Retained for a minimum of 2 years from the date of each session.
• Customer Support Communications: Retained for 2 years from the date of the last communication.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, now bet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Security Measures

now bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the now bet Platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored on now bet servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to now bet personnel and authorised service providers who require it to perform their functions. All access is logged and audited.
• Multi-Factor Authentication: now bet systems require multi-factor authentication for administrative access to data systems.
• Regular Security Audits: now bet conducts regular penetration testing and security audits of its Platform infrastructure.
• Incident Response: now bet maintains a data breach response plan. In the event of a personal data breach affecting your information, now bet will notify the National Privacy Commission and affected individuals within the timeframes required by the Data Privacy Act of 2012.

While now bet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your now bet account credentials.

9. Cookies and Tracking Technologies

now bet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the now bet website. now bet uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits display, and game lobby layout. These improve your experience but are not essential.
• Analytics Cookies: Collect anonymised data about how players use the Platform, including pages visited and features used. This data helps now bet identify and fix issues and improve the overall experience.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the now bet Platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

10. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by now bet:

• Right to be Informed: The right to be told how your personal data is collected and used, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data now bet holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data. You may update basic account details directly through your now bet account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to now bet's legal retention obligations under PAGCOR and AMLA requirements.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe now bet has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact the now bet Data Protection Officer using the contact details in Section 13. now bet will respond to all data rights requests within 15 business days.

11. Children and Minors

The now bet Platform is strictly intended for persons aged 21 years and above in accordance with Philippine gaming regulations. now bet does not knowingly collect personal data from persons under the age of 21.

If now bet becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on now bet, please contact our support team immediately.

now bet employs age verification procedures during registration and reserves the right to request additional proof of age at any time.

12. Changes to This Privacy Policy

now bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. Where changes are material, now bet will provide notice by posting a prominent notice on the Platform or by sending a notification to your registered email address or mobile number.

The effective date at the top of this page will be updated whenever the Privacy Policy is revised. Your continued use of the now bet Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by now bet, please contact our Data Protection Officer:

• Email: privacy@now-bet.com
• Support Email: support@now-bet.com
• Live Chat: Available 24/7 via the now bet Platform
• Response Time: now bet aims to respond to all privacy-related enquiries within 5 business days.

For complaints that cannot be resolved directly with now bet, you may contact the National Privacy Commission of the Philippines through its official channels.

For information about our gaming terms, please review our Terms & Conditions. For responsible gaming support, visit our Responsible Gaming page.